Terms of Service

Effective May 5, 2026

These terms (“Terms”) govern your access to and use of Charlea, the AI follow-up service operated by Realtai Inc., a Delaware corporation (“Charlea,” “we,” or “us”). By creating an account or using Charlea, you agree to these Terms.

1. Who can use Charlea

  • You must be at least 18 years old.
  • You must hold an active real-estate license in the U.S. state in which you operate, and you are responsible for ensuring your use of Charlea complies with your license’s rules of conduct, your state’s real-estate laws, and your brokerage’s policies.
  • You must provide accurate signup information (name, brokerage, DRE/license number, operating state).

2. Your account, your data

You retain all rights to the contact information, messages, notes, and other content you upload or generate through Charlea (“Your Data”). You grant Charlea a limited license to host, process, and transmit Your Data solely to provide and improve Charlea for you. We do not sell Your Data and we do not use it to train shared AI models.

3. The approval rule

Charlea never sends a message without your explicit approval. Drafts wait in your queue until you approve, edit, or reject them. You are responsible for the content of every message that goes out under your name and for every recipient you choose to communicate with.

4. Communications law & consent

  • Email (CAN-SPAM): You are responsible for ensuring you have a permissible basis to email each recipient and that messages comply with CAN-SPAM, including identifying yourself accurately and honoring opt-outs.
  • SMS / iMessage (TCPA): Sending texts or iMessages to consumers may require prior express consent under the TCPA and similar state laws. You are responsible for obtaining and maintaining that consent and for honoring stop requests.
  • Real-estate advertising rules: If your state requires brokerage identification, license-number disclosure, or fair-housing language in solicitations, you are responsible for including it in your drafts before approving.

5. Acceptable use

You agree not to use Charlea to:

  • Send spam, harassing messages, or content prohibited by your carrier or platform terms (Apple, Google).
  • Impersonate another agent or brokerage.
  • Upload contact lists you do not have a permissible basis to message.
  • Reverse-engineer, scrape, or interfere with the service.
  • Use the service for anything other than your own real-estate practice (no resale, no shared accounts).

6. Connected services

Charlea integrates with Google (Gmail) and your local Mac (iMessage / Apple Contacts). You authorize us to access these services on your behalf with the scopes you grant. You can revoke access at any time from your Google Account or by unpairing the companion. We are not responsible for outages, rate limits, or policy changes by Google or Apple.

7. Fees

During the early-access / MVP phase, Charleamay be offered free of charge. We’ll provide reasonable notice (and an export window) before introducing fees that affect existing accounts.

8. Termination

  • By you: Delete your account at any time from Settings → Data. Deletion is immediate and erases Your Data from the live database (see Privacy Policy for backups).
  • By us: We may suspend or terminate accounts that materially violate these Terms or that pose a security or legal risk to the service or other users. We’ll provide notice and a chance to export, except where doing so would itself create risk.

9. Disclaimer of warranties

CHARLEAIS PROVIDED “AS IS” AND “AS AVAILABLE.” AI-GENERATED DRAFTS MAY CONTAIN ERRORS, OUTDATED INFORMATION, OR UNINTENDED CONNOTATIONS. YOU ARE RESPONSIBLE FOR REVIEWING EACH DRAFT BEFORE APPROVAL. WE DISCLAIM ALL IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CHARLEA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) USD $100.

11. Indemnity

You agree to indemnify and hold Charlea harmless from claims arising from your messages, your contact list, your violation of these Terms, or your violation of applicable law (including TCPA, CAN-SPAM, and real-estate advertising rules).

12. Governing law & disputes

These Terms are governed by the laws of the State of California, United States. Disputes will be resolved in the state or federal courts located in California, USA, and you and Charlea consent to personal jurisdiction there.

13. Changes

We may update these Terms from time to time. If a change is material, we’ll notify you by email and update the effective date above. Continued use after a change means you accept it.

14. Contact

Legal: legal@charlea.ai
Support: support@charlea.ai